Policies

PRIVACY POLICY

 

At   Perpetuo CAFÉ DE ALTURA, we value your privacy and are committed to protecting any data you may share with us. We collect browsing information to improve your experience on our website. Data processing is carried out in accordance with Colombian Law 1581 of 2012. For any questions, please contact us at contacto@perpetuocafe.com.

 

COOKIE POLICY

 

We use cookies to optimize your experience, manage website traffic, and personalize content. By browsing our website, you accept the use of cookies in accordance with our policy. You can configure or disable them from your browser settings at any time when accessing our homepage.

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SOCIAL IMPACT POLICY

 

At   Perpetuo CAFÉ DE ALTURA, we support local farmworkers and their families through fair and legal labor practices, ensuring dignified and equitable conditions. We promote sustainable economic development and contribute to the social well-being of the communities where we operate our farm.

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ENVIRONMENTAL IMPACT POLICY

 

At    Perpetuo CAFÉ DE ALTURA, we are committed to environmental sustainability. We implement responsible practices such as waste reduction and the use of sustainable farming techniques across our production chain. Our goal is to minimize our environmental footprint — from our coffee fields to your cup — protecting the environment and promoting a greener future.

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RETURN & EXCHANGE POLICY

 

At   Perpetuo CAFÉ DE ALTURA,  if you’re not satisfied with your purchase, we offer exchanges or returns for non-food products within 5 business days, in accordance with Colombian Law 1480 of 2011 (Consumer Protection Statute). Products must be in their original, unopened packaging. For defective items, we offer replacements or full refunds within the same period. Contact us at contacto@perpetuocafe.com for more details.

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QUALITY & FOOD SAFETY POLICY

 

At   Perpetuo CAFÉ DE ALTURA, we are committed to the quality and safety of all our offerings — from coffee to pastries. We strictly comply with food hygiene and safety regulations, and our operations are monitored by the Health Secretariat of the Sabaneta Municipality. We ensure every food product reaches our customers in optimal condition, offering trust and satisfaction in every experience.

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WORKPLACE WELL-BEING POLICY

 

At   Perpetuo CAFÉ DE ALTURA, we recognize that our team is essential to our success. We promote a healthy, respectful, and collaborative work environment, providing each employee with opportunities for growth and development. We are committed to complying with all current labor regulations and promoting the overall well-being of our staff, ensuring their satisfaction and motivation at work.